Personal Client Services Policies
Personal Client Services strives
to serve it's customers in the best possible manner. The
following policies have been established to better serve our
clients, and be fair to all.
Maintenance Services Payments:
Billing for maintenance services is done the first of each month,
and cover any work done in the prior month. Payment is due
upon receipt, and is expected within 10 days from the billing
date. A reminder will be sent after 10 days, However, if
payment is not received in full, or specific payment arrangements
have not been made within 10 days, no further work will be done on
client's site, until payment is made.
After 30 days past due, a
reminder will be sent. Client will then have 10 days to pay
the balance due, if balance has not been paid within 10 days, a
notice will be sent, and the client's site may be inactivated by PCS,
until payment is received.
Hosting Payments:
All clients who host with PCS and are billed for hosting on a
monthly basis will be required to have a Credit Card on File for
the billing of monthly hosting charges. As all of our
servers require payment on the first of each month, your credit
card will be charged for your hosting on the 25th of each month.
In the event your credit card is
declined, a reminder will be sent, and card charge will be
attempted again the following business day.
To submit a card for monthly
hosting payments, please fill out our
Client Payment Form and
specify that you are submitting a credit card for hosting
payments. There is no need to put any $ amount into the
form.
If by chance you do not have a
credit card that can be put on file for monthly hosting charges,
you will be billed quarterly for hosting, with payment expected
via paypal or check and due at time of billing. Please
contact PCS to make arrangements if you wish to be billed
quarterly.
New Site Payments: A Deposit payment is due PRIOR to beginning your website. Remainder monies owed
are due upon the site (or update) going live. Fees are
payable when bill is received.
Our Refund Policy: Once Services are
complete, payment in full is expect upon receipt of invoice. PCS
retains all copyright privileges until payment in full is received.
By submitting your payment, you are agreeing that PCS may charge your
credit card for the full amount of payment submitted, and you understand
that once you have submitted your payment NO REFUNDS will be made.
If you have any questions or concerns about
these policies, please call us
Toll Free 888-857-3959
For more information, call us Toll Free 888-857-3959 OR 631-778-8026
